FAQs

Yes. We ship worldwide and fulfill from the nearest of our regional warehouses across the United States, United Kingdom, European Union, Japan, and Australia, so your order reaches you as fast as possible.

Shipping to the United States, United Kingdom, and Germany is free express. For the rest of the European Union, Canada, Australia, New Zealand, and the rest of the world, shipping is calculated at checkout based on the distance from our nearest warehouse - the exact cost is shown before you pay.

Orders are processed within 1-2 business days. Estimated delivery after fulfillment:

Weekends and public holidays are not counted as business days.

We ship via trusted carriers including DHL, FedEx, UPS, and TNT. Every shipment is insured against loss and damage, and you can track it online at every step.

International orders may be subject to local duties, customs, and taxes that are not included in our prices. These are the recipient's responsibility - please check with your local customs office for details.

We accept returns for quality issues at any time. For reasons other than quality, returns are considered case-by-case - please email [email protected] first and do not send anything back before we confirm. Approved non-quality returns must be unused, in original packaging with all tags and accessories, and return shipping is the customer's responsibility.

Email [email protected] with your order number and clear photos of the problem. We'll respond within 1-2 business days and make it right with a replacement, refund, or free return - at no cost to you.

Once we receive and inspect your returned item, we process your refund to the original payment method within 14 days. If a promotional discount was applied, the refund reflects the actual amount you paid. Haven't seen it after 14 days? Check with your bank first, then email [email protected] and we'll trace it.

Because our inventory moves quickly and sizes or colors can sell out, the fastest way to get the item you want is to return your original for a refund and place a new order.

Yes. Every Gootium bag carries a Lifetime Hardware Warranty. If a functional component - shoulder straps, buckles and clasps, zipper pulls and sliders, D-rings, clips, or metal fittings - fails under normal use, we replace it free of charge. Normal cosmetic wear (scratches, fading, patina) and damage from accidents, misuse, improper storage, or unauthorized repairs are not covered.

Email [email protected] with your order number, shipping address, contact phone number, and clear photos of the damaged or missing part. We respond within 1-2 business days, and once approved we ship the replacement part to you free of charge.

To keep your canvas bag looking its best, spot-clean with a soft cloth, mild soap, and cool water, then let it air-dry away from direct heat and sunlight. Avoid machine washing, tumble drying, and harsh solvents or bleach. For bags with leather trim, wipe with a dry cloth and apply a small amount of leather conditioner occasionally to keep it supple.

Yes - we offer a standing 10% loyalty discount for returning customers. Email [email protected] with your original order number and we'll send you your personal reorder code.

Yes. Gootium bags have appeared in a number of Hollywood productions, including Hawkeye, Star Wars: Skeleton Crew, The Old Guard 2, The Amateur, and The Walking Dead.