Service & Warranty

#1 Something broke or lost of your bag unfortunately?

You get free accessories (shoulder strap, buckle, etc) backed by our lifetime.

For saving your time to get the accessories you need for replacement, we suggest you to note your order ID,

shipping address and phone number and attach the pictures about the broken part at the same time.

#2  Be tired of your old bag and wanna try something different?

A 10% couple code is always prepared for who want to reorder on our site.

Need answer? We got'em!

E-mail: inventory03@qualitibox.com / mc@otium-bags-factory.com

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