Service & Warranty

At Gootium, every bag is built to travel with you for years. If something goes wrong, we make it right — quickly and without the runaround.

Lifetime Hardware Warranty

We stand behind the hardware on every Gootium bag for the lifetime of the product. If a functional component fails under normal use, we will replace it free of charge.

Covered components include:

  • Shoulder straps
  • Buckles and clasps
  • Zipper pulls and sliders
  • D-rings, clips, and metal fittings

Not covered: normal cosmetic wear (surface scratches, fading, patina), damage from accidents, misuse, improper storage, or unauthorized repairs.

Please note: for discontinued styles, the exact matching part may no longer be available. In these cases our team will offer the closest compatible replacement we have in stock, or an alternative solution.

How to make a warranty claim

Email service@gootium.com with the following, and our team will respond within 1–2 business days:

  1. Your order number
  2. Your shipping address and contact phone number
  3. Clear photos of the damaged or missing part

Once approved, we ship the replacement part to you free of charge.

Loyalty Reward — Ready for Your Next Bag?

Whenever you are ready for a new style, we have a standing 10% loyalty discount for returning customers. Just email service@gootium.com with your original order number and we will send you your personal reorder code.

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